Support

Get Support

Our ticketing process includes a triage form to help our technicians address your needs faster. Submit your request below — once you click submit, you'll receive a ticket number and we'll contact you within 48 hours, or 24 hours with Arreya Care.

Submit a Ticket Call 319-294-6671

You May Also Find Answers Online

Start with our self-serve resources.

Arreya provides a comprehensive Knowledge Base and a how-to YouTube video library. For Creative Studio help or basic troubleshooting, these are a great place to start before contacting tech support.

Video Library

After your 1:1 training, our how-to video walkthroughs show you how to use Creative Studio, create content, and use features.

View our YouTube channel

Knowledge Base

Our online knowledge base answers most FAQs and other content-related questions.

Discover more

Submit a Request for Support

Tell us what's on your mind. Your request is assigned a ticket number and reviewed by a live technician.

You'll Get LIVE Technician Review

Whether you're an Arreya Care subscriber or a Standard Support customer, your ticket is always reviewed by a live support technician. We never use an AI bot or outsourced service to triage or manage support requests.

You'll Get Timely Resolution

Arreya Care subscribers receive a call or email response within 24 hours, pending complexity. Standard Support customers can expect follow-up within 48 hours of submitting a ticket.

Don't have Arreya Care? Find out what you're missing.

Upgrade to priority support and faster response times for your team.

Add Arreya Care for Priority Support

Standard Support customers can upgrade to an Arreya Care plan — request adding a 3-Hour or 10-Hour plan to your software subscription by contacting us.

We Can Make On-Site Visits

For enterprise customers, our team can come to you to work side-by-side with your IT team on device, setup, or connectivity issues that can't be resolved online. (Excludes hardware, repair materials, permits, electrical, and travel.)

Priority 4-Hour Response

Enterprise customers can purchase exclusive 4-Hour prioritized support for their Arreya instance and recommended Chrome hardware. Offered as a quarterly package; excludes weekends, holidays, and after-hours.