Support Packages
Real Support From Real Technicians
Not an automated bot — never outsourced to AI or offshore services.
Every Arreya subscription comes with Standard software e-support. Anytime you message our team, real technicians triage your request. Need a faster response or 1:1 help with your devices and network? Add an Arreya Care package to your monthly subscription.
Basic Software E-Support Included
Real support, not an automated bot.
Every Arreya subscription comes with Standard e-ticket software-only support with a 48-hour response during regular business hours. We have never outsourced support to AI bots or offshore services — real technicians on our team triage every request.
Standard support works great for customers comfortable with graphic design software who need occasional help with software-related questions or troubleshooting. For a more timely response or 1:1 support, we recommend adding an Arreya Care package to your subscription.
Standard Support Includes
- Tech Support Chat or Email Follow-Up
- Support for Scheduling, Widgets, Editor, Media, and Users
- 48-Hour Response Time
- E-Ticket Inquiries Only Included With Basic Support
Standard Support Does Not Include
- After-Hours Support
- Weekends & Holidays
- 3rd Party Device Support
- Player Device or Network Troubleshooting
- Custom Development
- Digital Design
The Extra Support You Need Beyond Arreya Software
Get more with Arreya Care.
Arreya Care goes beyond Standard software-only inquiries to include troubleshooting for your internal devices, firewall connections, service outages, and more. Tickets are submitted through our e-ticketing system and we strive for resolution within 24 hours during regular business hours. Purchase Arreya Care in 3-Hour and 10-Hour increments and add more hours as needed.
Arreya Care Includes
- Arreya Software Support
- Chrome Hardware Support & Troubleshooting
- Device Management & Ongoing Implementation
- Network Troubleshooting With an Arreya Technician
- E-Ticket Inquiries With Live Support Calls & Priority Contact
- 24-Hour Response Time
Arreya Care Does Not Include
- Weekends & Holidays
- Non-Recommended Device Support
- Custom Development
- Digital Design
Add Arreya Care to Your Quote
Call us at (319) 294-6671 or ask your Arreya salesperson to include Arreya Care with your quote. Add hours whenever your team needs them — there is no contract.
Find Answers Easy Online
Self-serve resources before you contact tech support.
Arreya provides a comprehensive Knowledge Base and how-to YouTube video library. If you need help using the Creative Studio or basic troubleshooting, our online resources are a great place to start.
Leading and Professional Support Services
Enterprise support options when you need more.
We Make On-Site Visits
We offer on-site service calls for enterprise customers. If your internal team is struggling to set up recommended devices or has connectivity issues that can't be resolved online, our team can come to you to work side-by-side with your IT team. This service does not include device or hardware replacement costs, repair materials, building permits, electrical requirements, or technician travel expenses.
Priority 4-Hour Response
Enterprise customers can purchase exclusive 4-Hour Prioritized support for their Arreya instance and to assist with troubleshooting any recommended device or Chrome hardware. This support is offered in a quarterly package and does not include weekends, holidays, or after-hours support. Ask your Arreya salesperson to add it to your subscription.
Support that scales with your screens.
Start with included Standard support and add Arreya Care whenever you need device, network, and priority help from real US-based technicians.